FAQs

Frequently Asked Questions (FAQs)

Q1: Which countries do you deliver to?
We deliver across Saudi Arabia and the United Arab Emirates.

Q2: How long does delivery take?

• Dubai (UAE): 1-day delivery
• Saudi Arabia: 2–3 business days

Q3: Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on all products and across all locations in Saudi Arabia and the UAE.

Q4: How can I return a product?

• Requests for returns must be made the same day of receiving the product.
• For damaged or incorrect products, please inform us the same day, and we will arrange a replacement.
• Delivery of the replacement product may take 24–48 hours.
• Products must be returned in their original packaging unless damaged.

Q5: How can I contact customer support?
You can contact us through our Contact Us page, and our team will respond as early as possible.